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The Maui 10
Who's the county's most powerful player?
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September 14, 2006
RANK PREVIOUS COMPANY
1 1 Alexander & Baldwin
2 2 Tesoro Hawai`i
3 3 Maui Land & Pineapple Co.
4 5 Maui Electric Co.
5 6 Dowling Co.
6 7 Weinberg Foundation
7 8 Monsanto Hawai`i
8 9 Makena Resort
9 10 Wailuku Water Co.
10 4 Hawaiian Telcom
Hawaiian Telcom drops all the way to last place this week on news that the phone company still—STILL—can't answer at least 85 percent of their customer complaints within 20 seconds as state law demands. In August, Hawaiian Telcom—which is owned by the global equity fund Carlyle Fund, which enjoys both fabulous wealth and unprecedented access to the Bush clan and Saudi royal families—has managed to achieve that goal just 25 percent of the time. Now this is up from 11 percent the previous month, but still far short of the 87 percent figure Verizon averaged last year. Many customers are saying they're on hold for 15, 20, even 30 minutes before reaching a living customer service representative. "I'm so ticked off by the whole thing," customer Brad White said in the Sept. 6 Honolulu Advertiser. "What business does the Carlyle Group have taking over a company if they can't run it properly?" MTW
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