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Eh Brah
This Week's Eh Brah!
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November 02, 2006
That's some department store you guys run. I bought a television from you, then it broke for some reason, so I called you. You sent over a "service man" to repair it. He never even touched the set or brought even one tool in the house, but did charge us $90 to tell us it needed a $670 part. Saying I didn't want to do that, your "service man" then told us that he would haul away our old TV "for free" and then fix and resell it. Telling him no, I went online and found that the problem was a faulty solder and was easily repairable. Complaining to you guys got me the run-around for five days. The first day I called I was promised a return call, but no one called back. The next time I called I got the repair department, where the phone rang for over 30 minutes and was never answered. So I called back another day, and this time got transferred to billing and was told there was "NO WAY" we would get a refund even though the "service" was "satisfaction guaranteed." So I called back again and was this time promised a call back within 48 hours. Never happened. So I'll just never shop at your store again and tell all my friends to do the same. Thanks for the ripoff.
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