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Service Could Not Have Been Worse May 03, 2012 | 07:24 AM
March 2012. Arrived tired, hungry, and thirsty. Not many people in the place. Sat outside and waited a very long time before the waitress came out. Ordered drinks and studied the menu. Waited... and waited... and waited. Finally, after 40 minutes I went inside to the bar and got our drinks myself. Told the waitress we were ready to order food. Waited... and waited... and waited. Went in to get the waitress, who came out in another five minutes. Placed our order and waited... and waited... and waited. Went inside again (!) to ask about our food. Was told it would be out soon. Waited... and waited... and waited. Went inside again (!) to ask about our food. "Just another five minutes." Demanded something to eat because we were totally famished and was given a basket of nacho chips. After being there one hour and 25 minutes we got our food. Food was good. Then we waited... and waited... and waited for our bill to arrive. Settled up right away and expressed our total dissatisfaction with the service. Waitress apologized and said she'd have us talk to a manager, but no manager was on duty that evening. Said she has told management they need to have more people working, but it seems that has fallen on deaf ears. Never would I recommend this place. Told everyone in our family (we had about 20 visiting) not to bother with Diamonds. Awful, awful service.
Rocky Palomino
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