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Matson Navigation Feels Your Pain

by Jacob Shafer

December 03, 2009

While [insert company name] recognizes this is a difficult time economically… Always followed by news of a rate hike, usually wrapped in platitudes about maintaining quality and excellence.

Usage: “While Matson recognizes this is a difficult time economically, this rate adjustment is consistent with our longstanding philosophy of implementing modest, incremental increases as necessary to maintain the highest level of service to our customers.”

- Matson Navigation official Dave Hoppes, quoted in a November 24 press release announcing the company will increase its “terminal handling charge” by $60 for eastbound cargo and $125 for westbound cargo, effective January 3